Satisfaction of its customers
Based on the abovementioned principles, SOCITREL has earned the trust of its customers and has successfully overcome the successive challenges that it has come across.
It is also based on these principles that SOCITREL will continue to act in order to remain a dynamic company capable of adapting to new circumstances in a timely manner, in order to continue meeting the needs of its customers in several ways:
- Product information;
- Related administrative aspects;
- Listening to customer and third party feedback, including complaints.
These aspects are subject to regular evaluations by the Executive Committee of the Board of Directors, together with the monitoring of the integrated system being implemented.
Thus, the driving motto of SOCITREL is:
The success of this policy depends on the commitment of all those who collaborate with SOCITREL, with special relevance to information, training and awareness raising.